December 23, 2018: The work for this migration has completed. If you have any questions please contact us at [email protected].
The CIFS server has reached end-of-life and to reduce the high costs associated with hardware replacement, operation, maintenance, and data backup, the IT Division is retiring the CIFS service at the end of the calendar year 2018. User content currently stored in the CIFS server will be migrated to a new storage device.
The migration will begin at 5:30 PM on Friday, December 21, 2018. The work is estimated to be completed by Sunday, December 23, 2018.
IT Division's user survey kicks off this morning. A statistically valid sample of the laboratory population has been selected by the survey firm retained by IT Division (MOR Associates) and those users received email this morning asking for them to participate in the survey. IT wants to thank those of you selected in advance for your participation in the survey. The survey is one of the most critical tools we have in charting our near and medium-term priorities and investments, as well our performance.
If you have questions about the survey, please contact [email protected]
The IT Identity Management services, including LDAP, Single Sign-On, and MFA services will be inaccessible on December 6, 2018 starting at 6:00 PM for up 15 minutes while LBLnet performs network infrastructure upgrades. During this period, no services that depend on Identity Management systems for authentication will be available.
Apple recently announced that there are a limited number of 13-inch MacBook Pro (non-Touch Bar) laptops from 2017 and 2018 that have defective 128GB or 256GB solid-state drives. Apple suggests that to avoid data loss, these drives be replaced as soon as possible. They have a website to determine if your laptop is affected, see 13-inch MacBook Pro (non Touch Bar) Solid-State Drive Service Program. Enter your serial number to see if the laptop requires repair.
If Apple’s website indicates that your system is affected, IT User Support recommends that you do the following:
- Ensure that you have a backup of your computer. We recommend using Berkeley Lab IT’s enterprise backup solution, Druva inSync, but there are other options available.
- Entering a help ticket by clicking here: REQUEST HELP. Berkeley Lab IT has a contract with an authorized Apple repair service. There will be no charge for the repair, but there may be some charges for the procurement and shipping.
- Alternatively, you can take your system to an Apple Store location to get it repaired at no cost. A Genius Bar appointment is required.
- If a loaner computer is needed while your laptop is being repaired, please indicate this in your help request.
