Blog from January, 2014

IT is pleased to announce two new video conferencing services for the use of Berkeley Lab staff.   First, we've outfitted 30 conference rooms with multi-functional video conferencing carts.  Second, we've procured a site license for Fuze, an easy to use online meeting + videoconferencing application.

Video Conferencing Carts

IT Division developed and deployed 30 new video conferencing carts across the laboratory, with more to come.  Each cart has a   TV (either 40" or 60" models depending on the size of the room), a mac-mini, high quality external microphone and speakers, along with a cart (if the TV is not wall mounted).  Each system is remotely managed (e.g. software updates) and the IT help desk can assist as needed.  The carts have software to use Fuze (our new standard) attend traditional H.323/SIP video conferences, Skype, Readytalk, Google Hangouts, and more. 

 

With the landscape of video conferencing changing rapidly and the diversity of platforms used by our collaborators, we're happy to have found a solution that delivers high quality audio and video, but supports a wide variety of video conferencing technologies. 

FUZE now available

We're also pleased to announce the availability of Fuze labwide via a site license.  Fuze is a cloud based video conferencing service that has high quality video and audio (via VOIP).  You can use Fuze on our video carts, or on virtually any computer or mobile device.    We chose Fuze because it provides a simple but powerful interface and very high quality video and audio.  

Fuze has been fully integrated with our single sign-on service.   go.lbl.gov/fuze will allow you to authenticate with your Berkeley Lab identity username and password (often referred to as "LDAP").  A client is required to fully participate in a meeting (as either a host or as a participant) and you will be asked to download the software the first time you visit the site).  Clients are available for Mac, Windows, Linux, Android, and iOS.

 

Learn More

 

Classes for  Fuze (and a general introduction to the cart based system) are available for signup in employee self service.  We also provide on-site instruction wherever we have deployed a cart.

For more information on the Video Conferencing Pilot, review this web site  go.lbl.gov/vc.  The web page you will see is also what appears when the mac-mini is started - some of the directions are targeted towards use in that environment.   Follow the link at the bottom called "Conference Room Targets" to find out which rooms have video equipment.

 

Give Us Feedback

As always, we welcome your feedback, questions, and suggestions at http://help.lbl.gov

 

 

The issue

Google has notified Berkeley Lab Google administrators that a recent global Google issue may have affected messages in 167 LBL GMail accounts. This caused some actions that were taken, e.g., deleting a message, marking it as spam, or moving it to a folder to be inadvertently applied to a different message. 

This issue affected only actions taken in Mail for iOS, Mail in a mobile browser, and Mail Offline. It did NOT affect Mail in a web browser or Mail for Android. 

Next steps

Each one of the 167 individuals will be notified by email on Thursday January 30, 2014. If you are one of them, read on.

By February 14, 2014:

  • Check your Trash and Spam folders for any items that you didn’t intend to delete or mark as spam.
  • Restore any misfiled messages by moving them back to your Inbox or intended folder.

Important

The issue occurred between January 15 and January 21, 2014 on messages that were deleted or moved in GMail for iOS or GMail in a mobile browser.  Please move these messages from the Trash and Spam folders by February 14, 2014 since messages are permanently deleted 30 days after they’re placed in the Trash. Also, you may find messages in your inbox that you originally intended for Trash, Spam, or other folders. You will need to move these messages.

Contact

If you have questions about this message, contact the IT Help Desk at x4357.

Note from Google

Below is the explanation from the Google Apps Team regarding the cause of the issue:

About the issue

The cause of the issue was a bug in a software update to Gmail on January 15. Once the issue was reported to the Gmail engineering team, they identified the root cause and issued a fix on January 21, and identified the users whose messages may have been incorrectly placed in Trash or Spam folders. The Gmail engineering team performed an internal review and is implementing a series of measures to address the source of the issue, improve early detection of these types of problems, and help prevent recurrence.

We sincerely apologize for the disruption to your organization. Google is committed to continually and quickly improving our technology and operations to ensure secure access and avoid service disruptions.


Announcing Lucidchart

 

Update: 10/24/14 – Lucidchart has been extended now that the initial pilot has been successful. It is now considered a core application offered to Lab Users.

 

Background

We are pleased to announce the addition of LucidChart  (a web based diagramming tool) to the applications available through the Google marketplace.  The IT division is making this product free of charge to any LBL employee.

We expect this to be a replacement for Visio (at least for the average user).  We have a one year subscription for our pilot program and plan togather feedback on how useful it is sometime later in the year.

Accessing Lucidcharts

After logging into a Google service (like gmail.lbl.gov)  click the app launcher icon in the upper right - the 9-dot icon - then More.   You will see an icon for Lucidchart.

Getting Started

Tutorials can be found here.  We are also in the process of arranging a noon brownbag (webex) hosted by the vendor for anyone interested in learning more about the product. We will announce the day and time to the GUG.

Google Users Group

If you  have an interest in keeping current with our support of Google and related services,  join LBL's Google Users Group (GUG)

Most IT services including many business systems, windows home directories, and collaboration tools will be offline this Friday (1/17) evening for four hours in order to upgrade storage hardware. This outage will also impact IT hosted websites including TABL and News Center as well as sites hosted for scientific divisions.  Since the IT Website and TABL will be offline, visit status.lbl.gov for information during the outage.


Outage Details:  

Date/Time: January 17, 2013   6:00-10:00

Type: Scheduled

Impacted Services:

Numerous.  

  • Commons - including all divisional/group home pages

  • Webspace - Web based file sharing

  • Conferences - Indico conference System

  • LBL Software Download site

  • UCB Library proxy - access to UCB Library resource

  • Windows File Shares and Home Directory Access (G Drive, etc)

  • Windows Printing

  • RMS application

  • Sophos AV service - client systems will get red X because of unable to phone home

  • Alfresco - eSpace.lbl.gov

  • Websnap/Plesk hosting services including TABL/Newscenter and other sites.

  • VM Hosting Service - Production and dev/test for 60net and 130net (scientific VM net)

 - EETD, CRD, LSD, Eng, HPCS, Foundry, and JGI sites.

  • PeopleSoft 3 Tier Developer App access (including F$M Offshore access).  Applications hosted on Grouper include: nVision, psquery, app designer

On December 30th at approximately 12PM, fire alarm maintenance in the main networking data center resulted in an unexpected and unscheduled shutdown of all power to the datacenter including all backup power systems.

This resulted in a temporary complete loss of connectivity to the LBL site, outage to site telephone services, as well as outages to numerous servers/services provided from this datacenter.

Sitewide connectivity was restored within approximately 30 minutes, however, return of site services provided from this datacenter took several hours.  

In addition, an intermittent problem with email delivery that resulted from hardware issues as a result of the outage was not fixed until January 3.  The effect of this outage was that some outbound emails with attachments were delayed from Dec 30 till January 3.  All queued email will be redelivered. 

 

 


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