Our approach to assurance is coupled to the ongoing oversight of programs and projects that is a normal and ongoing part of IT management. Independent assessments, including peer reviews, provide additional assurance along with our ongoing key metrics such as network availability and customer satisfaction.
1.0 Risks, Challenges and Opportunities
1.1 Personnel Recruitment and Retention
Multiple groups across IT have struggled to recruit qualified applicants to open positions, including senior posts. One senior position has now been posted three times. Budget pressures and the Bay Area market continue to hamper our ability to craft packages that compete.
1.2 Multiple major projects in progress to chart the future of business at the Lab
Virtually every area in operations has a major retrofit of their supporting business applications in progress. This is promising for the future of LBNL’s support organizations, but so many parallel projects will continue to tax our resources.
2.0 LBNL Performance
Business Systems
- EHS:
- FSM:
Scientific Computing
Efficiency, Effectiveness and Safety
Customer Satisfaction & Communications
3.0 PEMP Goals, Objectives, Notable Outcomes
None defined for IT.
