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Problem

The IT User Support Group has had several calls from customers this morning regarding the endless reboot loop of their system after installing the latest High Sierra macOS update. Error message is,

“The path /System/Installation/Packages/OSInstall.mpkg appears to be missing or damaged. Quit the installer to restart your computer and try again.”

The system then enters an endless reboot and does not let you log into the computer.

Solution

  1. Ensure you have a backup of your computer
  2. Turn off your computer
  3. Holding down the "Option" key, reboot your computer
  4. From the boot menu provided, select your hard drive, i.e. Macintosh HD or the name of your hard drive
  5. Log into your computer
  6. Open a browser and download the 10.13.2 Combo Update via https://support.apple.com/kb/DL1944?locale=en_US
  7. Install the update
  8. Reboot your computer

If you have any questions. please feel free to contact IT at [email protected] or click on the link below.

REQUEST HELP

Backup Solution

Go to the software download page and request a Druva inSync backup account. For more information see, Backups.

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