General Guidance on Bookmarks
Normal ways to create a bookmark (dragging the URL icon (the symbol on the far left before the "http ..." text) to the bookmark area at the top of the window) will work for most sites but not for sites like gmail.lbl.gov and others using the labs single sign-on system. For these, you need to explicitly create the bookmark and make sure the location is gmail.lbl.gov or whatever site you want to go to.
If you have an existing bookmark you can hover over it, right click and then edit (if chrome) or go to properties (if Firefox) and type in the text (e.g. gmail.lbl.gov).
Should I allow my browser to save passwords and form data for me?
Unfortunately, the storage of this information could allow exposure of the data to attackers. It is not generally recommended to allow your browser to save passwords or sensitive form data. If you need to save a password our recommended approach is to use a password manager, located on our software site.
Troubleshooting steps:
- Clear the browser cache - very often this will solve the problem.
- Check to see if popups are being blocked and allow them to function. (If you use Chrome, you can selectively allow them or block all. Check out this help article.)
- Check to see that you accept cookies
- Remove browser extensions that might interfere with the application.
Try using a browser instance that is not impacted by prior use.
- In Chrome "New incognito windows" is an option under the main bar-code menu.
- In Firefox "New private window" is found under the File menu
- In Safari "Private Browsing" is found under the Safari menu
- In Internet Explorer "New session" under the File menu.
Instructions to Clear Cache and Cookies
Make sure to completely clear the browser cache by following the instructions below and selecting to clear the browser cache for all time.
Click below links to change notification settings.
Click below links to change notification settings on mobile devices.
Which web browser should I use?
We recommend Chrome as the standard browser. Google supports most browsers. Go here for current information.
If you have a problem using a browser with a Lab application, please contact the Help Desk - [email protected] or call x4357.
