If you receive a message because Druva inSync is reporting that device(s) linked to your account have not been backed up in at least 14 days, it is likely that there is a problem which could result in data loss in the event that you need to restore a file.
Possible causes for this email:
Computer was powered off
Computer was not connected to the internet
Computer needs to be restarted
You no longer have this device and it should be removed from your Druva inSync account
If you no longer have the device or are unsure as to why your device is not backing up, please forward the email you received to [email protected] along with the DOE number of your current computer that should be backing up.
As a reminder, devices which have not backed up in over 90 days will be removed from Druva inSync. Avoid data loss and address this request.
More information regarding Druva inSync can be found in our FAQ.
