Things to know related to resetting LastPass Master password:
- Berkeley Lab IT and LastPass Support does not have the ability to reset or change the Master Password because the password is encrypted and the only recourse for a forgotten LastPass Master Password is to reset the account and start over
- The following data will be deleted:
- Sites
- Secure Notes
- Form Fill Items
- Identities
- Established Multi-factor Authentication Options
- Approved Trusted Devices
- Saved Credentials
- The following data will remain:
- Account Preferences
- Your History
1 | Go to the website https://lastpass.com/reset_account.php and Click Reset | |
2 | A popup asking if you remember you LastPass master password will appear, click No | |
3 | A warning message will appear stating that resetting your account will permanently destroy all of your data and will encourage you to export your Vault data before resetting if you know your Master Password. However, if you do not know the Master Password, it will not be possible Enter your LastPass email address, then click Send Email | |
4 | Check your inbox for the email and follow the instruction to create a new Master Password | |
5 | Set a new LastPass master password LastPass Master Password best practices recommendation:
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6 | Once you entered the new password, Click Reset | |
7 | Click Yes | |
8 | Click Yes again | |
9 | You are done |
What to do next:
- After you created your new Master Password, you can log back in and begin setting up your Vault again
If you have previously exported your LastPass Vault data, you can import the data
If you have Vault data exported, make sure to keep this safe to yourself only. If it falls in to the wrong hand, they will have access to all of the data in it.