Purpose of knowledge article

This knowledge article will provide information on how to check a Lab-issued Dell laptop or Apple laptop battery health.

Resolution

1

Under your Start Menu button, look for "Dell Power Manager" and open it

2Under the Battery Information tab, you will see a link that says Battery Health

3

Compare what you see for Battery Health to the chart



Battery health chart

Please note if your battery health shows Fair or below. Contact Lab IT at [email protected] and include:

  • Lab username and employee ID number
  • Computer DOE number
  • Project-activity ID number (9-digit)
  • Contact phone number

Please note if your battery health shows Service recommended. Contact Lab IT at [email protected] and include:

  • Lab username and employee ID number
  • Computer DOE number
  • Project-activity ID number (9-digit)
  • Contact phone number

Additional resources