Purpose of Knowledge Article

Provide fixes for issues:
- Apple devices (computer, and iPhone/iPad) that can connect to the LBL network but are having trouble accessing the internet even though their computer is not blocked
- Apple devices (computer, and iPhone/iPad) that can not access the internet on the computer after installing Eduroam Wireless Profile
- Apple devices (computer, and iPhone/iPad) that are having trouble connecting to the Eduroam network
This is a known issue on Apple computers

Resolution

1	Open up System Preferences from the Apple icon on the top left corner
2	Select Network
3	Click the Lock icon
4	Type in your computer password
5	Click Unlock
6	Click Advanced
7	Select the Proxies tab
8	Uncheck the box for "Auto Proxy Discovery"
9	Click OK
10	Click Apply
11	You should be able to connect to the internet again	no image

1	Open up Settings
2	Click Wi-Fi
3	Click the blue 'i' icon for Eduroam Wi-Fi
4	Click Configure Proxy
5	Select Off
6	Click Save