Viewable by the world
Group Access to IT Frequently Asked Questions (FAQ)
Can VIEW the space: itfaq-editors ,  anonymous ,  itfaq-MFA-EDITORS ,  itfaq-itss ,  all-lbnl-users ,  mpsg-staff ,  itfaq-editors-lite ,  mpsg-mpsg-helpdesk ,  google-collab-documentation-management , 
Can EDIT the space: itfaq-editors-lite ,  itfaq-editors ,  mpsg-staff ,  google-collab-documentation-management ,  mpsg-mpsg-helpdesk , 
Can ADMINISTER the space:
Individual Access to IT Frequently Asked Questions (FAQ)
Can VIEW the space: [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] , 
Can EDIT the space: [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] , 
Can ADMINISTER the space: [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] ,  [email protected] , 

Versions Compared

Old Version 13

changes.mady.by.user Tap L

Saved on

compared with

New Version Current

changes.mady.by.user Tap L

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Purpose of Knowledge Article:

  • A guide on how to recover false-positive files quarantined by CrowdStrike Falcon

Resolution:

  • Quarantined files are automatically deleted 30 days after the date of quarantine. Once deleted, they cannot be recovered
  • Users must request a restore of quarantined files at least 5 days before the automatic deletion date in order to facilitate a successful recovery

Request to restore quarantined files:

  • Submit a request to [email protected] and include the following information:
    • DOE number of the computer
    • Computer name
    • Name of the file
    • Date of when the file was quarantined
    • Berkeley Lab username and employee ID number