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  • Provide fixes for issues:
    • Apple devices (computer, and iPhone/iPad) that can connect to the LBL network but are having trouble accessing the internet even though their computer is not blocked
    • Apple devices (computer, and iPhone/iPad) that can not access the internet on the computer after installing Eduroam Wireless Profile
    • Apple devices (computer, and iPhone/iPad) that are having trouble connecting to the Eduroam network
  • This is a known issue on Apple computers

Resolution

Deck of Cards
idproxy
tabLocationleft
Card
labelmacOS
1Open up System Preferences from the Apple icon on the top left corner  


2Select Network
3Click the Lock icon

4Type in your computer password
5Click Unlock
6Click Advanced
7Select the Proxies tab

8Uncheck the box for "Auto Proxy Discovery"
9Click OK
10Click Apply

11You should be able to connect to the internet againno image
Card
labeliOS (iPhone/iPad)
1Open up Settings

2Click Wi-Fi

3Click the blue 'i' icon for Eduroam Wi-Fi

4Click Configure Proxy

5Select Off

6Click Save