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A project can be initiated when a client contacts the Facilities Work Request Center by phone, email, or by submitting a Work Request Form via the Work Request Center Web page. Some projects are initiated by direct client contact with Facilities Division management. Requests for work may also originate via the LBNL Corrective Action Tracking System (CATS). The CATS database is an online tool that enables LBNL employees to identify, track, and resolve issues and their associated corrective actions. The database includes a feature to route corrective actions for the Facilities Division through the Maximo Work Order system. Facilities reviews certain Work Orders generated via CATS and vets them internally within Facilities and through the Institutional CATS Committee to determine the appropriate funding source and prioritization.
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