Wiki Markup
{builder-pagetitle}

General Information :

The Telephone Service Center handles all requests for cellular service and equipment. The cost of equipment
may vary, depending on the type being requested.

All cellular requests must have division level authorization (Division Director, Deputy Division Director,
or Division Director's Designate).  In addition, as Laboratory policy states, all new cellular users
must read and sign the cellular phone procedures.

If you have questions regarding service or equipment type, please contact the Telephone Service Center at x7997 or send e-mail to [email protected].

To Order Cellular Service:

You may submit your request by sending e-mail to [email protected], or by sending a memo to the Telephone Service Center , mailstop 50E0101.

Please provide the following information:

• User's Name
• Type of equipment
• Purchase project ID
• Monthly project ID
• Proper approval signature (division level authorization is required)

Calling Plans:
Unless a calling plan is requested at time of cellular service activation, new cellular service subscribers are
placed on the basic rate plan.  Changing to or from a calling plan requires the approval of the Division Manager,
Duputy Division Manager, or Division Director's Designate, and is based on business need. For detailed information on available calling plans, click here.

Cellular Trouble Reporting:

For assistance with minor cellular troubles such as:

• resetting your voicemail password
• setting the phone to ring/unmuting
• setting up the ring option
• setting up voicemail
• activating call waiting
• dropped calls

please call the AT&T MobilityNational Care Desk at 800-999-5445 or dial 611 on your cellular phone.

Note: If you are experiencing problems with coverage or with the quality of your cellular service, please send email to the Telephone Service Center or call extension 7997.

Lost or Stolen Cellular Phone

Report cellular phones lost or stolen on-site to Protective Services at extension 5472. Report the theft of cellular phones stolen off site to the nearest police department. Request a copy of the police report. Notify the Telephone Service Center at extension 7997. Copies of the police report should be forwarded to the Cellular vendor as well as the Telephone Service Center. The Telephone Service Center cellular representative will notify the cellular vendor and request deactivation of the service, so that further usage is discontinued. New purchase charges are applicable for replacing lost or stolen cellular phones.

For questions or requests for additional information, e-mail the Telephone Service Center or call extension 7997.