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*General  Information :*

The Telephone Service Center handles all requests for cellular service and equipment. The  cost of equipment
may vary, depending on the type being requested.

All cellular requests must have division  level authorization (Division Director, Deputy Division  Director,
or Division Director's Designate).  In addition, as  Laboratory policy states, all new cellular users
must read and sign the [cellular  phone procedures|Cellular Procedures].

If you have questions regarding service or  equipment type, please contact the 			         			          Telephone Service Center at x7997 or send e-mail to [[email protected]|mailto:[email protected]].

*To Order Cellular Service:*

You may submit your request by sending  e-mail to [[email protected]|mailto:[email protected]], or by sending a  memo to the Telephone Service Center , mailstop 50E0101.

Please provide the following information:
* User's Name
* Type of equipment
* Purchase project ID
* Monthly project ID
* Proper approval signature  (division level authorization is required)

*Calling Plans:*
Unless a calling plan is requested at time of cellular  service activation, new cellular service subscribers are
placed on the basic rate plan.  Changing to or from a  calling plan requires the approval of the Division Manager,
Duputy Division Manager, or Division Director's Designate,  and is based on business need. For  detailed information on available calling plans, [click here|Calling Plans and Equipment].

*Cellular  Trouble Reporting:*

For assistance with minor cellular troubles such as:
* resetting your voicemail password
* setting the phone to ring/unmuting
* setting up the ring option
* setting up voicemail
* activating call waiting
* dropped calls

please call the AT&T  MobilityNational Care Desk at 800-999-5445 or dial 611 on your cellular  phone.

*Note:* If you are experiencing problems  with coverage or with the quality of your cellular service, please send  email to the [Telephone Service Center|mailto:[email protected]] or call extension 7997.

*Lost or Stolen Cellular  Phone{*}

Report cellular phones lost or stolen on-site to  Protective Services at extension 5472. Report the theft of cellular  phones stolen off site to the nearest police department. Request a copy  of the police report. Notify the Telephone Service Center at extension  7997. Copies of the police report should be forwarded to the Cellular  vendor as well as the Telephone Service Center. The Telephone Service  Center cellular representative will notify the cellular vendor and  request deactivation of the service, so that further usage is  discontinued. New purchase charges are applicable for replacing lost or  stolen cellular phones.

For questions or requests for additional information,  e-mail the [Telephone Service Center|mailto:[email protected]] or  call extension 7997.
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