LETS Frequently Asked Questions
General Questions
Questions from Employees
Questions from Approvers and backup Approvers
Questions from Timekeepers and backup Timekeepers
- Why isn’t there a timecard for my new (or rehired employee) in LETS?
- Why are there 2 timecards for an employee this month?
- How can I tell if my employee released his/her time?
- Why can’t I see timecards for contract workers?
General Questions
- How do I access LETS?
From a browser window, type the following url: lets.lbl.gov
- Which Browsers can be used with LETS?
Firefox, IE (Internet Explorer), Safari, Chrome
- Can I access LETS from my mobile device?
If your mobile device has Web access, open a browser window and type in the url: lets.lbl.gov
- I forgot my LETS password - how do I get it reset?
Contact the Help Desk at x4357 to have your LDAP password reset
- What is the LETS “sweep”?
The LETS "sweep" is a process which closes a reporting period to time entry. After a LETS sweep, time cannot be entered for that reporting period.
If you did not enter your time for a reporting period before a sweep, contact your Timekeeper for assistance. Your Timekeeper's name is displayed on the Time Entry screen.
- When is the LETS sweep?
- For biweekly-paid employees (who report time weekly), LETS sweeps are the first work day of each week, and the first workday of each month.
- For monthly-paid employees (who report time monthly), LETS sweeps are the third workday before the end of each month.
- What is a reporting period?
- For biweekly-paid employees (who report time weekly), there are 3 reporting periods possible:
- Sunday through Saturday (a normal week)
- Sunday through the last day of a month (first half of a "split week")
- First day of a month through Saturday (second half of a "split week")
- For monthly-paid employees (who report time monthly) the reporting period is the first day of the month through the last day of the month
- I tried to sign on to LETS and the screen says “Welcome null” and no time is displayed
You have probably created a bookmark for LETS that is not the Sign On page. Although you can access that page, since you have not signed on, LETS cannot display your information
Top - General Questions
Questions from Employees
- Where can I find out my vacation and sick leave balances?
Your current vacation and sick leave balances, as well as family sick leave taken year-to-date (calendar year) can be found in the bottom left-hand corner of your time record
- I went into LETS to enter my time, and got a message that the time record has been locked by the Approver – what do I do now?
Contact your Approver, who can either unlock your time record by "unapproving" it, or can enter changes for you.
- I went in to enter my time for last week (or month) and I get a timecard for the current week (or month). How do I enter time for last week (or month)?
You cannot enter time for a closed reporting period. Contact your Timekeeper for assistance. Your Timekeeper's name is displayed on the Time Entry screen.
- I have a problem with my paycheck
Contact the Payroll department at x6543 or send an email to [email protected]
- I can’t enter time for the first part of this week.
For a "split week", which occurs when a month ends on any weekday but Saturday, two time records are created for weekly employees, and time has to be entered for each time record separately. Time for each of these time records may be swept at different times, depending on the sweep schedule.
- I took a week-long vacation – do I have to enter every single day into the system?
- YES if you report time weekly
- YES if you report time monthly in hours
- NO if you report time monthly in days. You may enter the date of the first day of any type of leave (vacation, sick, military, etc.) and enter the number of full days of leave taken, and LETS will create a time entry line for each day taken. You cannot enter multiple-day leave in increments other than full days.
- I didn’t enter time last week (or last month) – will I get paid?
Contact the Payroll department at x6543 or send an email to [email protected]
- How do I enter time for Jury Duty?
Use earnings type Court Leave to enter time for Jury Duty.
Jury Duty Policy Information from the RPM
Top - Questions from Employees
Questions from Approvers and backup Approvers
- One of my monthly employees took a vacation day (or sick or any type of leave) after the monthly time was swept for the month. What do I do about this?
Notify the employee's timekeeper, who will submit a leave correction request to the Payroll Department
- I’m going to be offsite when the LETS sweep occurs. How do I approve time for my employees?
LETS is accessible via the Internet from anywhere. If you will not be able to approve time offsite, you may contact one of your backup Approvers to act in your place if appropriate, or sign the Approver Signature Required report for the unapproved time upon our return.
- What happens if I don’t approve my employee(s)’ time before the LETS Sweep?
An Approver Signature Required report will be emailed to you. This report must be printed, signed and returned to the employee's Timekeeper.
- I went into LETS as an Approver (or backup Approver) and can’t see timecards for my employees
If you input your own time, LETS initially assumes that you want to enter your time and starts your LETS session in the “Employee” role. Using the role drop-down box at the top of the screen, change your role to Approver (or backup Approver) and LETS will present you with the summary time lines for your employees for the current time period. If the expected timecards don't appear, send an email to the LETS Team: [email protected]
- I’m a backup Approver and I don’t see timecards for the Approver’s employees.
Using the role drop-down box at the top of the screen, select the backup Approver role. Another drop-down box will appear to the right listing the Approver(s) for whom you are backup Approver. Select the Approver you are backing up, and LETS will present you with the summary time lines for that Approver’s employees for the current time period. If the expected timecards don't appear, send an email to the LETS Team: [email protected]
- I went in to approve time and cannot see my employee(s) timecard for last week/month?
LETS presents you with current time records which can be approved when you select the Approver role from the drop-down menu. To see time records for reporting periods which have been closed, change the end dates in the "Search Criteria" section of the Time Summary screen and click on the SEARCH button
- Why isn’t there a timecard for my new (or rehired employee) in LETS?
LETS makes timecards for active employees only. Employee information in LETS originates in the Human Resources system (HRIS). General employee information and status changes entered into HRIS, such as hires, terminations, etc. are transmitted to LETS the night after the information or change is entered or becomes effective. If you can't see a timecard for a new or rehired employee, entry of employee information or status changes may not have occured. Send an email to the LETS Team: [email protected]
- Why are there 2 timecards for my employee this month?
Some employee status changes, such as from biweekly-paid to monthly-paid or from full-time monthly to part-time monthly, result in a change in how an employee reports time, and may result in the creation of 2 timecards, one for each reporting type. If you are unsure of which timecard should be used to enter the employee's time, send an email to the LETS Team for assistance: [email protected]
- How can I tell if my employee released his/her time?
On the Time Summary screen under the "EM Release" column header will be one of the following for each timecard:
- Blank - Employee has not released the current timecard
- Inputter - Employee's time was entered by an Inputter
- Released - Employee's time was released
- Unreleased - Employee's time was not released
- Why can’t I see timecards for contract workers?
Time for contract workers is not enterable in LETS.
- How can I find out who my backup approvers are?
There is a backup Approver report on BRS, the Lab Data Warehouse. If you do not have access to BRS, send email to the LETS Team: [email protected]
Top - Questions From Approvers and backup Approvers
Questions from Timekeepers and backup Timekeepers
- Why isn’t there a timecard for my new (or rehired employee) in LETS?
LETS makes timecards for active employees only. Employee information in LETS originates in the Human Resources system (HRIS). General employee information and status changes entered into HRIS, such as hires, terminations, etc. are transmitted to LETS the night after the information or change is entered or becomes effective. If you can't see a timecard for a new or rehired employee, entry of employee information or status changes may not have occured. Send an email to the LETS Team: [email protected]
- Why are there 2 timecards for an employee this month?
Some employee status changes, such as from biweekly-paid to monthly-paid or from full-time monthly to part-time monthly, result in a change in how an employee reports time, and may result in the creation of 2 timecards, one for each reporting type. If you are unsure of which timecard should be used to enter the employee's time,, send an email to the LETS Team for assistance: [email protected]
- How can I tell if my employee released his/her time?
On the Time Summary screen under the "EM Release" column header will be one of the following for each timecard:
- Blank - Employee has not released the current timecard
- Inputter - Employee's time was entered by an Inputter
- Released - Employee's time was released
- Unreleased - Employee's time was not released
- Why can’t I see timecards for contract workers?
Time for contract workers is not enterable in LETS.