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REQUIREMENTS AND POLICIES MANUAL

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Health Care Facilitator

Title:

Health Care Facilitator

Publication date:

1/2/2012

Effective date:

1/2/2012

BRIEF

Program Summary

The Health Care Facilitator (HCF) Program at Berkeley Lab is designed to expand health plan customer service to employees, retirees, and their eligible covered dependents who are experiencing difficulty dealing with their health care providers in areas related to care access, plan administration, benefits coverage, and consumer education. The HCF Program's overarching goal is to serve these individuals with a focus on improved access and problem resolution, through one-on-one communications and appropriate interventions, as needed, in relation to delivery of benefits and services under the University of California’s (UC’s) Group Insurance Regulations, the terms and conditions of the health and welfare plan contracts, and Medicare laws and regulations.

Who Should Read This Program

Employees with medical benefits and their eligible covered dependents, as well as retirees and their eligible covered dependents

To Read the Full Program, Go To:

http://www.lbl.gov/Workplace/HumanResources/html/Benefits/HCF/index.html

Contact Information

Berkeley Lab Health Care Facilitator Program
Loida Bartolome-Mingao, Health Care Facilitator (HCF)
Barbara Berg, HCF Assistant
Telephone: (510) 486-6997
Fax: (510) 486-6009
E-mail: hcf@lbl.gov
Mailing Address: One Cyclotron Road, MS 90R2121, Berkeley, CA 94720

Berkeley Lab Benefits Office
Telephone: (510) 486-6403
E-mail: benefits@lbl.gov
Office Location: Building 90, Second Floor, Room 2121

UC Customer Service Center
Telephone: (800) 888-8267 (U.S.), (510) 987-0200 (Outside U.S.)
E-mail: customer.service@ucop.edu
Mailing Address: P.O. Box 24570, Oakland, CA 94623-1570

Title:

Health Care Facilitator

Publication date:

1/2/2012

Effective date:

1/2/2012

PROGRAM

To read the full program, go to: http://www.lbl.gov/Workplace/HumanResources/html/Benefits/HCF/index.html.

Contact Information

Berkeley Lab Health Care Facilitator Program
Loida Bartolome-Mingao, Health Care Facilitator (HCF)
Barbara Berg, HCF Assistant
Telephone: (510) 486-6997
Fax: (510) 486-6009
E-mail: hcf@lbl.gov
Mailing Address: One Cyclotron Road, MS 90R2121, Berkeley, CA 94720

Berkeley Lab Benefits Office
Telephone: (510) 486-6403
E-mail: benefits@lbl.gov
Office Location: Building 90, Second Floor, Room 2121

UC Customer Service Center
Telephone: (800) 888-8267 (U.S.), (510) 987-0200 (Outside U.S.)

Revision History

Date

Revision

By whom

Revision Description

Section(s) affected

Change Type

1/2/2012

0

M. Bello

Brief Only

all

N/A

DOCUMENT INFORMATION

Title:

Health Care Facilitator

Document number

02.02.014.000

Revision number

0

Publication date:

1/2/2012

Effective date:

1/2/2012

Next review date:

1/2/2015

Policy Area:

Work Environment

RPM Section (home)

Human Resources

RPM Section (cross-reference)

none

Functional Division

Human Resources

Prior reference information (optional)

New

Source Requirements Documents

None

Implementing Documents

None

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