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REQUIREMENTS AND POLICIES MANUAL

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Health Care Facilitator

    Title:

    Health Care Facilitator

    Publication date:

    1/2/2012

    Effective date:

    1/2/2012

    BRIEF

    Program Summary

    The Health Care Facilitator (HCF) Program at Berkeley Lab is designed to expand health plan customer service to employees, retirees, and their eligible covered dependents who are experiencing difficulty dealing with their health care providers in areas related to care access, plan administration, benefits coverage, and consumer education. The HCF Program's overarching goal is to serve these individuals with a focus on improved access and problem resolution, through one-on-one communications and appropriate interventions, as needed, in relation to delivery of benefits and services under the University of California’s (UC’s) Group Insurance Regulations, the terms and conditions of the health and welfare plan contracts, and Medicare laws and regulations.

    Who Should Read This Program

    Employees with medical benefits and their eligible covered dependents, as well as retirees and their eligible covered dependents

    To Read the Full Program, Go To:

    http://www.lbl.gov/Workplace/HumanResources/html/Benefits/HCF/index.html

    Contact Information

    Berkeley Lab Health Care Facilitator Program
    Loida Bartolome-Mingao, Health Care Facilitator (HCF)
    Barbara Berg, HCF Assistant
    Telephone: (510) 486-6997
    Fax: (510) 486-6009
    E-mail: hcf@lbl.gov
    Mailing Address: One Cyclotron Road, MS 90R2121, Berkeley, CA 94720

    Berkeley Lab Benefits Office
    Telephone: (510) 486-6403
    E-mail: benefits@lbl.gov
    Office Location: Building 90, Second Floor, Room 2121

    UC Customer Service Center
    Telephone: (800) 888-8267 (U.S.), (510) 987-0200 (Outside U.S.)
    E-mail: customer.service@ucop.edu
    Mailing Address: P.O. Box 24570, Oakland, CA 94623-1570

    Title:

    Health Care Facilitator

    Publication date:

    1/2/2012

    Effective date:

    1/2/2012

    PROGRAM

    To read the full program, go to: http://www.lbl.gov/Workplace/HumanResources/html/Benefits/HCF/index.html.

    Contact Information

    Berkeley Lab Health Care Facilitator Program
    Loida Bartolome-Mingao, Health Care Facilitator (HCF)
    Barbara Berg, HCF Assistant
    Telephone: (510) 486-6997
    Fax: (510) 486-6009
    E-mail: hcf@lbl.gov
    Mailing Address: One Cyclotron Road, MS 90R2121, Berkeley, CA 94720

    Berkeley Lab Benefits Office
    Telephone: (510) 486-6403
    E-mail: benefits@lbl.gov
    Office Location: Building 90, Second Floor, Room 2121

    UC Customer Service Center
    Telephone: (800) 888-8267 (U.S.), (510) 987-0200 (Outside U.S.)

    Revision History

    Date

    Revision

    By whom

    Revision Description

    Section(s) affected

    Change Type

    1/2/2012

    0

    M. Bello

    Brief Only

    all

    N/A

    DOCUMENT INFORMATION

    Title:

    Health Care Facilitator

    Document number

    02.02.014.000

    Revision number

    0

    Publication date:

    1/2/2012

    Effective date:

    1/2/2012

    Next review date:

    1/2/2015

    Policy Area:

    Work Environment

    RPM Section (home)

    Human Resources

    RPM Section (cross-reference)

    none

    Functional Division

    Human Resources

    Prior reference information (optional)

    New

    Source Requirements Documents

    None

    Implementing Documents

    None

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