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Purpose of KA:

Setup LBNL email address on iPhone, iPad and Androids mobile devices.

Resolution:

Select the correct instruction for the mobile device you are using: iPhone/iPad or Android.

    Click on the instruction to expand it:

    This instruction is for the Gmail app on iPhone and iPad.

    1 Download the Gmail app from the App Store.

    2 Open up the Gmail app.

    3 Click Google.

    4 Click Continue.

    5 Type in your lab email address and click Next.

    6

    Log in with your Berkeley lab account and provide the one-time password when prompted for it.

    Note: the MFA (one-time password) is from your StrongID or Google Authenticator app that you set up for your LBNL account. If you need to set up a new one, see here to set up a new MFA.

    7 Click Allow and you are done.

    Click on the instruction to expand it:

    This instruction is for Gmail app on Android.

    1 Open the Gmail app on your Android.

    2 Click the Next arrow.

    3 Click Done.

    4 Click Add an email address.

    5 Click Google.

    6
      1. Type in your lab email address
      2. Click Next

    7 Click Accept.

    8

    Log in with your Berkeley Lab account and provide the one-time password when prompted.

    Note: the MFA (one-time password) is from your StrongID or Google Authenticator app that you set up for your LBNL account. If you need to set up a new one, see here to set up a new MFA.

    9
      1. Enable to disable the service
      2. Click Accept
      3. You are done