5 Minute Video Introduction to Remote Access at LBL
Services Available to the Global Internet
Most lifeline and collaboration services are available from anywhere on the internet with a web browser - no special configuration required.
The following chart shows key services. Generally, use of the Web Access is recommended.
Note that this list is not exhaustive. Other services are available from the outside world too.
Note: For Conference Attendees
Have you ever been to a conference, or an off-site meeting with a large number of other LBL employees, and not been able to access your email or network files from the conference center?
The reason this happens is when a large number of people try to access the LBL network at the same time it appears to the Intrusion Detection System that the network is under attack, and it blocks access from the IP Address where the apparent attack is coming from.
This can be avoided if the person who arranges the conference contacts the IT administrator at the conference center and gets the IP Address of the center. Once that IP Address is known it can be given to the Lab’s Computer Protection Program (CPP), and it will be put on a list of addresses that are allowed to access the LBL network.
If the IP Address cannot be obtained before the conference starts, someone at the conference should use their laptop to go to the following web site: www.whatismyip.com.
This site will show the IP Address that is being used at the conference center and should be given to Computer Protection Program either by email at email@example.com, or by calling the IT Help Desk at 486-4357.
Second Level Remote Access Methods
If you need to access a service like a Windows Shared Folder (CIFS), or a financial or other institutional business system, you need to use a remote access method to access the Berkeley Lab Network. The Laboratory supports three basic kinds of remote access:
Unexpected Remote Access
Under some scenarios we can contemplate (like a pandemic) large numbers of individuals may be unexpectedly telecommuting, possibly from systems they have never used before to conduct lab business. While our approach may change as the situation develops, here are some tips to handle "unexpected" remote access.
1. Do you need Second Level Remote Access at all? If you just need to check email and access web-based document stores, you don't need anything but your LDAP password and your web browser.
2. If you need Second Level Remote Access, consider which solution above you need. If you already have Remote Desktop turned on on your work computer, this is almost certainly the easiest way to go. If your home computer doesn't have the remote desktop client, you can get it here: Windows (note that it's probably already installed if you have a recent version of Windows) Mac
3. If you don't have Remote Desktop turned on on your work computer, you can still access other "inside" resources.
Working Together When You're Not Together
Remote access to resources is only part of the picture. In a pandemic or other continuity situation, you'll need ways to share information and work with people too. Luckily, working with remote colleagues is actually a "normal" thing at LBL, and we have many resources to help you. You can learn more at labtech.lbl.gov, but here are some things to get you started:
1. ReadyTalk (Audio Conferencing and Slide Sharing): Set up an audio conference, and share slides or documents with your colleagues via the computer.
2. Google Talk (Pilot): Everyone at LBL has an account with Google Talk. You can use the web version at gstart.lbl.gov, or the client. More information coming soon.
1. Google Docs and Sites
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