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Overview:

1. Most services at LBL are available directly from the internet and require only a web browser to access.

2. For services that are not available to the global internet, theLaboratory supports three types of remote access described below.

Get Ready:

1. Know your LDAP Username/Password & Your Workstation Username/Password and Workstation hostname (e.g. yourworkstation.dhcp.lbl.gov) - Don't know them?  Contact the helpdesk!

2. Know your Voicemail Remote Access Password.  Don't know it?  Set it from within voicemail from your deskphone, or contact tsc@lbl.gov

Services Available to the Global Internet

Most lifeline and collaboration services are available from anywhere on the internet with a web browser - no special configuration required.

The following chart shows some key services.

Note: For Conference Attendees

Have you ever been to a conference, or an off-site meeting with a large number of other LBL employees, and not been able to access your email or network files from the conference center?

The reason this happens is when a large number of people try to access the LBL network at the same time it appears to the Intrusion Detection System that the network is under attack, and it blocks access from the IP Address where the apparent attack is coming from.

This can be avoided if the person who arranges the conference contacts the IT administrator at the conference center and gets the IP Address of the center. Once that IP Address is known it can be given to the Lab’s Computer Protection Program (CPP), and it will be put on a list of addresses that are allowed to access the LBL network.

If the IP Address cannot be obtained before the conference starts, someone at the conference should use their laptop to go to the following web site: www.whatismyip.com.

This site will show the IP Address that is being used at the conference center and should be given to Computer Protection Program either by email at cppm@lbl.gov, or by calling the IT Help Desk at 486-4357.

Remote Access Methods

If you need to access a service like a Windows Shared Folder (CIFS), or a financial or other institutional business system, you need to use a remote access method to access the Berkeley Lab Network.  The Laboratory supports three basic kinds of remote access:

Service

Description

Pre-Configuration

Discussion

VPN

Connects your laptop or desktop computer at home or on the road directly to the LBL network.

You can download the software from software.lbl.gov

When you connect your computer via VPN, all your traffic is tunneled to the Laboratory.  This traffic must comply with Laboratory acceptable use policies and you must take special care to secure the system you are using. 
When your remote computer is connected via VPN, you won't be able to utilize other network resources on your home LAN.  For example, if you share files with another member of your household, or share a network-connected printer, you'll need to turn off VPN to access those resource.

Remote Desktop

The Laboratory supports direct remote desktop for Windows systems.  This gives you access to your desktop system from any computer.
Other protocols like VNC require that you first VPN or SSH.

Your Lab system must have remote desktop turned on, and you must have a remote desktop client (available from Microsoft). Configuration information is available here.

Some configuration settings permit you to share local drives and printers.
Leaving remote desktop on at all times and not using it is an unnecessary security risk.  Unless you plan to use it, don't turn it on.

SSH

Connect securely to Linux and other systems with SSH turned on and properly configured.

Your server must support SSH.

If you know what this is, you probably don't need any help from this page.

Working Together When You're Not Together

Remote access to resources is only part of the picture. You'll need ways to share information and work with people too.  Luckily, working with remote colleagues is actually a common thing at LBL, and we have many resources to help you.  You can learn more at labtech.lbl.gov, but here are some things to get you started:

Communication Tools:

1. ReadyTalk (Audio Conferencing and Slide Sharing):  Set up an audio conference, and share slides or documents with your colleagues via the computer.

2. Google Hangouts: Connect with your Lab account and chat or call directly from your browser.

3. Zoom Videoconference

Sharing Tools:

1. Google Drive

2. Commons