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Which web browser should I use?

The Lab has traditionally supported Microsoft IE and Firefox for web browsers. With the increased use of Google Applications, we are recommending Chrome as the standard browser. However we recognize that not all applications work equally well with all browsers.  Most of us use more than one.

Current versions of popular browsers seem to work correctly with Lab applications though some vendors like PeopleSoft have only certified a subset.

Google supports the current and prior versions of most browsers. Go here for current information. If you use a browser other than those listed, you'll be automatically directed to the basic HTML view of Gmail. Google's blog article that explains why is here.

General Guidance on Bookmarks

Normal ways to create a bookmark (dragging the URL icon (the symbol on the far left before the "http ..." text)  to the bookmark area at the top of the window) will work for most sites but not for sites like and others using the labs single sign-on system.  For these, you need to explicitly create the bookmark and make sure the location is or whatever site you want to go to.

If you have an existing bookmark you can hover over it, right click and then edit (if chrome) or go to properties (if Firefox) and type in the text (e.g.

(Note: we found one publically available article on this subject here)

Should I allow Microsoft Internet Explorer and Mozilla Firefox to save passwords and form data for me?

Both Mozilla Firefox and Microsoft Internet Explorer provide the option to save frequently entered information for your convenience. The benefits of saving this data are time saved in typing, and minimizing password memorization. These features also help to eliminate the practice of writing down passwords, which can make them accessible to others. Unfortunately, the storage of this information could allow exposure of the data to attackers. There are several methods of discovering the stored data over the internet that are known to be in use.

Because of this threat, it is not generally recommended to allow your browser to save passwords or sensitive form data (credit card number, date of birth, SSN, etc.) If you need to save a password, our recommended approach is to use AgileBits' 1Password, located at our software site.


    Google Chrome download:


    Calendar event reminders pop up with Chrome

    Gmail offline
    • docs 
    • sheets
    • slides

    Install each one from the Chrome web store.  Open a new tab, click the icon for the desired app, and a new document of the type clicked on will open.

    Remote Desktop

    Install the remote desktop app from the Chrome web store to be able to either share your desktop with someone or access your computer from somewhere else (think PC Anywhere, but it works with PC, Mac, and Linux).  This is actually good for more than just Help Desk help; you can get help from a co-worker, too.  

    Add and Use Chrome Remote Desktop

    Chrome Sync

    Cloud storage of bookmarks, settings (shared between desktop/laptop/mobile)

    Go here for Google's help: google chrome sync

    Google dashboard
    This is is not strictly Chrome, it's actually available in other browsers, too.


    How can I temporarily turn off pop-up blocker for applications like HRIS?

    In internet Options under the Privacy tab towards the bottom of the page is the popup blocker setting. If popup blocker is set, you must temporarily allow popup to occur when running a query. Otherwise, the query is not able to open a new page to display your results.

    You should not permanently disable the popup blocker. When the browser attempts to popup a page, it should notify you that popups are blocked. You can click on the message (look for it on the left top side of the browser window, underneath the url) and change it temporarily. You can also right click on the same message and allow it permanently for certain sites.


    Clearing Cache

    To clear cache/cookies in Safari, go to "Preferences" in the upper left hand corner. In the preferences window, click on the "Privacy" tab. Click the "Remove all Website Data" button to clear the cache and cookies.

    Private Browsing "Incognito Mode"

    To use Private Browsing mode, click on "Safari" in the upper left hand corner, then click "Private Browsing...". To exit, click private browsing again.

    We find that many of the applications now used at the lab are browser based - desktop apps and older client server apps which have a desktop component are no longer the primary avenue for accessing business or collaboration applications.

    Troubleshooting steps:

    • Clear the browser cache  - very often this will solve the problem.  
    • Check to see if popups are being blocked and allow them to function. (If you use Chrome, you can selectively allow them or block all.  Check out this help article.)
    • Check to see that you accept cookies
    • Remove browser extensions that might interfere with the application.


    For a quick check, try using a browser instance that is not impacted by prior use.

    • In Chrome, it is  called "New incognito windows" - it is an option under the main bar-code menu.
    • In Firefox, it is called a "New private window" and if found under the File menu option
    • In Internet Explorer it is called "New session" under the File menu.

    Clearing Cache

    Chrome (using chrome v27)

    1. Click on the bar-code like symbol in the upper right hand side of the window.
    2. Click on "settings"
    3. click on "advanced settings"
    4. click the button that says "clear browsing data"

    For chrome help on this topic, go here.

    Firefox (using FF v37 as an example)

    1. Click on "tools" the "options" in the menu options in the upper left side of the window (or click on the menu bar-code like button in the upper right, and then the options link)
      1. On Mac - this is under Firefox, then preferences. Then, click privacy tab.
    2. Click on the Advanced button
    3. Click on the Network tab
    4. Click "clear now" next to the cached web content section

    For Firefox help on this subject, go here

    Internet Explorer (using IE 11 as an example)

    1. Click on tools in the menu in the upper left side of the window
    2. click "delete browsing history"
    3. Click "delete"

    For Microsoft help on this subject, go here.


    1. Click "preferences" in the upper left hand corner.
    2. Click "privacy" tab in preferences window.
    3. Click "remove all website data" button.




    If you have a problem using a browser with a Lab application, please contact the Help Desk - or call x4357.

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