- What is Creative Cloud?
Adobe Creative Cloud is a software as a service offering from Adobe Systems that gives users access to a collection of software developed by Adobe for graphic design, video editing, web development, photography, and cloud services. The Creative Cloud subscription needs to be renewed annually. The software itself runs locally on your Windows or Mac computer and you will need to have an Adobe ID to login to the software.
For a list of the applications included in the suite, see the system requirements page (under Desktop applications).
- What if I only want one application, like Photoshop and not the whole suite?
Single application is also offered on software.lbl.gov. For single application, we offer Photoshop, Illustrator, and Dreamweaver.
- How can I obtain Creative Cloud?
The software can be purchased from software.lbl.gov. After the purchase has been approved by your approver, wait for an email from Adobe. Click on the link in the email and it will go to the Adobe site. Either sign in with an existing Adobe ID (with @lbl.gov) or sign up for an Adobe ID using your lbl.gov email address. You can download and install the applications after you get in.
- How do I download and install the applications?
- How many computers can I run Creative Cloud on simultaneously?
A single license for Creative Cloud lets you install applications on two computers—for example, at home and at the office. If you want to install apps on a third computer, sign out of Creative Cloud on the computer that will no longer use the membership. Then, sign in to Creative Cloud on the new computer.
How do I activate and deactivate a Creative Cloud license?
Is an Internet connection required to use Creative Cloud?
Yes, but not all the time. An Internet connection is required at initial login and activation. After this initial activation, users remain logged in. The applications perform a license status check periodically (every 30 days) to confirm authentication. Missed status checks have a 99-day grace period during which license status checks continue daily until successful or until 99 days have elapsed. After 99 days have elapsed without a login, the applications do not run. Connecting to the Internet and logging in restores access to the applications. Logging out will also require an Internet connection.
What are the system requirements?
- My Mac is formatted with a case-sensitive file system. Can I install Creative Cloud?
No, Creative Cloud cannot be installed on a case-sensitive file system.