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Service Order Charges

One time (non-recurring) charges:

Service order type

Interval

Standard Rates

Expedited Requests*

Detail changes (add/delete extensions)

5 business days

$60.00/each

$90.00/each

Set type changes

5 business days

$80.00/each

$120.00/each

Moves

5 business days

$125.00/each

$187.50/each

Installs

5 business days

$125.00/each

$187.50/each

Disconnects

5 business days

No Charge

No Charge

Software changes (number of rings, calling access,
add/delete voice mail, etc.)

1 business day

$7.50/each

$7.50/each

Headset installation5 business days$25.00/each$25.00/each

Cable pulls - Duplex (1 voice/1data)

6 business days

Time & Materials rate

Time & Materials rate

Cable pulls - Quad (2 voice/2 data)

6 business days

Time & Materials rate

Time & Materials rate

Conference Telephone Rental (Stealth)

2 business days

$50.00/day

$75.00/day

Special Circuits (point to point circuits)

5 business days

$200/each

$300/each

Engineering/Consulting Rate

various

$110.00/hour


Time & Materials (tech time on special projects)

various

Tech 1 labor $75.00/hour plus materials

Tech 2 labor $104.00/hour plus materials


*Expedited Requests (less than 5 business days for moves, installs or changes, and less than 6 business days for cable pulls) incur a 50% premium charge. Work requested to be performed on Sundays or holidays is charged at double time.

All work, except disconnects, have associated charges. Managers responsible for planning new facilities or major modifications, should contact the Telephone Service Center at extension 7997, to obtain budgetary estimates for all types of communications facilities (including underground facilities and distribution closets) that may be required.

Note: Technician travel time charges will be added to service order requests for off-site buildings.



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