Scientific Workstation Support

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We provide Linux workstation and desktop systems administration support for Berkeley Lab research programs.

Support is provided in the form of a Service Level Agreement where the HPC Services Group will provide ongoing support that is recharged at a monthly rate. This includes:

  • Operating System upgrades
  • System updates
  • Security assessment and configuration
  • Installation of recommended security patches
  • Security incident response
  • System crash recovery
  • Configuration and troubleshooting of network services such as NFS, sendmail, printing
  • Maintenance of system log files
  • User Account administration
  • File system configuration and maintenance
  • Distributed printing configuration
  • Access to site-licensed (e.g. Sun C and C++ Workshop) and public-domain software (e.g. Perl, GNU tools, etc.) on the Software Farm
  • Priority customer service (same-day response)
  • 8 a.m.-5 p.m. Monday-Friday support

These services are also offered on a time-and-materials basis for one-time or intermittent need. SEe the Rates section for pricing.

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Getting Started

Berkeley Lab PIs interested in our systems administration support services should send e-mail to or contact Susan James
at ext. 6507.


Send e-mail to for problem reporting.

Related Services


These services are also offered on a Time and Materials basis for one-time or intermittent need.


  • Full-management Linux desktop or server, Network appliance or Hitachi (Bluearc) server: $300/month
  • Time-and-materials consulting rate: $120/hour