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As of January 14, 2020, Microsoft will no longer release updates for any versions of Windows 7, including critical security patches. Berkeley Lab IT strongly recommends that all systems be upgraded to Windows 10 without delay.

What should I do?

In most cases, upgrading your system to Windows 10 is straightforward, and may not even require you to buy a new Windows license.  Options and instructions for upgrading your system are available at

Can IT help me with my upgrade?

Yes, IT can upgrade your system for you. The cost to perform a Windows 10 upgrade is $250 (additional license costs may apply). To get started, email

What if my system is too old to run Windows 10?

IT can help you get a new or used computer. Visit to browse our standard models, and to submit an order. The cost to deploy a workstation is $250.

What if I need my system to keep running Windows 7?

Many computers run equipment or software that is not compatible with Windows 10, and which cannot be replaced or upgraded. Please report such systems to IT by submitting a Windows 7 Exception Request.

What will happen if I don’t upgrade my system?

If and when a critical vulnerability is exposed in Windows 7, LBL IT will block all Windows 7 systems from the network. The most recent vulnerability of this type was discovered in May 2019; fortunately Microsoft had not yet ended support for Windows 7.

Area code 341 is being added to the 510 area code region. As a result, a new calling procedure will be required.

Beginning June 22nd, all calls made to the 510 and 341 area codes must include 1 + area code + 7-digit telephone number.

What will you need to do to prepare?

Update any pre-programmed 7-digit phone numbers on your desk phone (call forwarding, auto dials, abbreviated dials), fax machines, modems, alarm monitoring or security systems as well as your mobile device contacts to include the area code.  Also, remember to update any text or email alert services.

Calls to 911 will be unaffected.

Contact Telephone Services at or x7997 with questions.

More about the 341 overlay is available at Wikipedia or the Mercury News

Google is experiencing issues with Google Calendar.  Users receive message Not Found Error 404 when trying to open Google Calendar.  

For more information and for status updates, visit:


Google is experiencing issues with Google Suite (Gmail, Calendar, etc.) and Google’s Cloud Services. 

For more information and for status updates, visit:



Commons experienced an outage on May 27 at 1:19 AM.  The issue has been resolved.  If you have any questions, please email

Microsoft released on May 14, 2019 the warning to immediately update and reboot your system due to a Microsoft Remote Desktop Services vulnerability, see Microsoft Remote Desktop Services (CVE-2019-0708). Users are advised this is an extremely dangerous vulnerability and should be addressed right away.

This affects the following operating systems:

  • Microsoft Windows Server 2008 R2 for x64-based Systems SP1

  • Microsoft Windows Server 2008 R2 for Itanium-based Systems SP1

  • Microsoft Windows Server 2008 for x64-based Systems SP2

  • Microsoft Windows Server 2008 for Itanium-based Systems SP2

  • Microsoft Windows Server 2008 for 32-bit Systems SP2

  • Microsoft Windows 7 for x64-based Systems SP1

  • Microsoft Windows 7 for 32-bit Systems SP1

  • Microsoft Windows Server 2003 SP2 x86

  • Microsoft Windows Server 2003 x64 Edition SP2

  • Microsoft Windows XP SP3 x86

  • Microsoft Windows XP Professional x64 Edition SP2

  • Microsoft Windows XP Embedded SP3 x86

Users should know that if their systems are not patched appropriately and an attack is launched against this vulnerability, LBNL will temporarily block access to RDP (3389/tcp) from outside the Laboratory. If this occurs, users must use VPN to access Remote Desktop Services hosted Lab systems.

Users can refer to Cyber Security’s announcement, Critical Remote Desktop Vulnerability. Any questions or concerns can be directed to

Advice: Always keep your system and all software up to date and REBOOT at least once a month.


Inbound and Outbound email from was out of service from approximately 2pm to 5.30pm.    Email delivery was restored at approximately 5:15pm and the backlog of message received and sent during the outage is expected to be processed and delivered by 8pm.  

All emails sent from LBL during the outage have been delivered.  Inbound emails may be delayed depending on how other sites attempt to redeliver mail.    If you are experiencing missing or delayed messages as of 8AM on April 26th, please contact the IT Help Desk at

Technical Details:

Email flowing to and from Google transits the LBL network for cyber security and mail processing under normal mail flows.  A datacenter switch in Building 50 experienced issues at 2:09PM.   It was restored at 2:25pm.   

At this point, the two mail handling and hygiene appliances that form the first step in LBL email handling did not return to service normally.   Troubleshooting these devices began immediately.   After rebooting the appliances they did not return to service as expected.   At this point, the Email Team concluded that the queue needed to be rebuilt (to restore the state of these devices).   

It took approximately 3 hours for the queue to be rebuilt, at which time mail began to flow.  During the outage, a substantial backlog email built up (over 15,000 messages).  IT anticipates that this queue will be delivered by 9pm at which point inbound and outbound mail should behave normally.

While most mail was queued during this period, there may have been a small number of lost messages.  IT will be investigating and to the extent possible, will notify people about messages lost during this period.

Google is currently experiencing an issue which prevents users from login into Gmail, Calendar, Drive, etc.  When users attempt to login, they are presented with a page asking them to clear cache/cookies.  For progress on this issue, check this page or visit the Google Status Dashboard.

Some Windows users are reporting problems restarting their computers after applying the latest Windows updates (KB4493472 (Windows 7, Server 2008R2) and KB4493446 (Windows 8.1, Server 2012R2)).

If your Windows system is having trouble, here are the basic steps to fix the issue. Please note that you will need to have administrator rights on the computer and have working knowledge of the Windows operating system.  Please feel free to Request Help if you would prefer to not fix the issue yourself:

  1. Restart in safe mode, see Methods include:

    1. Reboot and hold down the F8 key and select safe mode OR

    2. Before reboot use the msconfig tool to set safe mode on startup OR

    3. Before reboot use the command prompt and issue safe mode commands

  2. Once in safe mode, disable the Sophos Anti-Virus service

    1. Open the Control Panel

    2. Choose System and Security

    3. Choose Administrative Tools

    4. Open the Service icon

    5. Locate the Sophos service and open “Properties” by double-clicking

    6. Choose “Disabled” for the Startup Type

    7. Click OK to confirm your choice

  3. Restart the computer normally (Boot into normal mode)

  4. Uninstall the Windows KB4493472 or KB4493446 updates depending on your operating system

    1. Open the Control Panel

    2. Click “Uninstall a program” from the Programs icon

    3. Select “View installed updates” on the left window pane

    4. Scroll down the list and search for the update(s)

    5. Highlight and click “Uninstall”

    6. Confirm you want to uninstall the update by selecting “Yes” button

    7. Click “Restart Now” button

  5. Enable the Sophos Anti-Virus service

    1. Open the Control Panel

    2. Choose System and Security

    3. Choose Administrative Tools

    4. Open the Service icon

    5. Locate the Sophos AntiVirus service and open “Properties” by double-clicking

    6. Choose “Automatic” for the Startup Type

    7. Click OK to confirm your choice

  6. Restart the computer normally again for good measure

Users can minimize this sort of impact in the future by utilizing the IT User Support WSUS (Windows Server Update Services) server rather than Microsoft. Request this support via Request Help.

On April 29, 2019, the certificate for the LBL server that handles eduroam authentication will expire.  Once this certificate expires, you will not be able to use eduroam. You will need to update your eduroam profile if you plan to continue using this service.  After April 29, 2019, you will not be able to use eduroam until you update your profile.

What do I need to do?
To update your profile you must first remove your existing eduroam profile (if you have one) and download a new profile from

If you have any issues with the installation or would like some assistance, please contact the IT Help Desk at or (510) 486-4357.

The commons server was down for another hour on Sunday, April 7th starting at 8PM while the Confluence software was upgraded again to fix performance issues.


The server was down for ~1 Hour on Friday, April 5th starting at 6PM while the Confluence software was being upgraded to a newer version which contains a bugfix for the following security vulnerability:

The WebDAV Plugin and Widget Connector and Office Connector Add-ons have been re-enabled.

The IT User Support Group would like to notify all Asus users to update their computers as soon as possible.

Asus recently announced the need to patch their computers due to potential “ShadowHammer” malware, see Asus Live Update servers were hacked and malicious code was implanted in their servers. It has been cited that at least 1 million downloads of the malicious code were distributed and hundreds of thousands of installs have been executed.

Asus has a diagnostic tool to determine if you have been infected. Further details are explained on the company’s website, Please take action and protect your computers and your work.

Additional methods to protect your systems:

  • Install a backup application like Druva inSync to protect your data if a rebuild is in order

  • Download and install BigFix so IT User Support can identify if you have been infected

If you desire support, please Request Help.

In early March Google confirmed a serious Chrome security issue. This security vulnerability is a memory management error that can enable the execution of malicious code on a user’s computer, see Google reveals Chrome zero-day active attacks.

IT recommends that users immediately update Chrome by restarting it. Users should verify they are running at least version 72.3.3626.121. The current version is 73.0.3683.86. For your reference Google provides Chrome update instructions here.

Thanks to BigFix, the IT Workstation Support Group will be distributing a communication to users who still have the vulnerability. If you wish to receive proactive communications regarding the health of your computer, you can Download BigFix and install it. If you have further questions about BigFix, please Request Help.

Lab IT has released Microsoft’s latest update to Windows 10, version 1809 (see What’s new in Windows 10, version 1809 for IT Pros). This update is recommended for all Windows 10 users.

  • Installing this update will require a couple of reboots, so be prepared for it to take some time.

  • During the update installation, users will see progress updates with messages such as:

    • Preparing to update…..

    • Downloading…..

    • Installing Update…..

  • This entire process can take up to an hour, but you can continue to work during this time.

  • Windows will notify you that you need to reboot. The reboot can take up to 15-20 minutes to complete, so you may want to choose the option to schedule the reboot for later.

  • After the initial reboot, Windows will automatically reboot a couple of times as part of the update process.

If you want to install this update now, please follow the directions at Get the Windows 10 October 2018 Update.

For general information regarding Windows updates, see Microsoft’s site, Update Windows 10.

Remember: always keep your operating system up to date, your applications patched, and your system rebooted at least once a week!

You asked, we listened! We’re bringing LabTech to you!

April 1 @ 10AM
Bldg. 84 Lobby

Come see us to learn how IT can help you with all your computing needs. We will be offering no-cost consulting on:

  • Scaleable, cost efficient centralized IT services
  • High Performance Computing
  • Virtualization
  • Storage Solutions
  • Software Training
  • Desktop/Laptop/Mobile support
  • Backup and Multi Factor Authentication guidance

For more information see

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