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After testing ZOOM (a product chosen by ESNet last year) and comparing functionality and cost to our prior offering, we have decided to make a change.  In December we will start deployment and training which allows a one month overlap with the current tool  while we make the transition.  (We will continue to offer and recommend Google Hangouts when appropriate - easily accessed via Gmail or Google Calendar)

Our documention is being updated ( and we are preparing to offer training (including one-on-one sessions with Help Desk staff members).  ZOOM is also on all the Video conferencing carts.

Key features

With our Zoom contract, we are acquiring one 1000 person Webinar license that can be assigned as needed.  Zoom also has a remote control feature that lets a participant screen share and let someone else take control (great for troubleshooting or providing assistance in areas outside of Video Conferencing).   Up to 50 participants can join a meeting.
We will also have the ability to let up to 4 traditional room systems connect (1 system in each of 4 meetings or 4 systems in one meeting)  Not needed as much anymore, but a useful feature.  We also understand that Zoom can connect to a Video conference bridge - something we occasionally have to do with DOE.

Getting Access

We plan to integrate Zoom with our Single Sign-on system so your Berkeley Lab identity ("LDAP") can be used to authenticate as a host and allow us to auto provision accounts.  We are also looking into offering toll free international numbers (which we can assign at the host level). We will have to recharge these costs for those of you who need this feature.  

The Linux Foundation the nonprofit organization dedicated to accelerating the growth of Linux and collaborative development, has announced an intent to form the OpenHPC Collaborative Project. This project will provide a new, open source framework to support the world's most sophisticated High Performance Computing environments. Warewulf, our cluster provisioning tool developed by IT's HPC architect Greg Kurtzer, is specified as the provisioning tool for the OpenHPC standard cluster building recipe.




LBNL and UCB have in place a system to grant UCB Credentials (Cal 1 ID Cards and Calnet Usernames & Passwords) to LBNL Post docs, and Employees who need to utilize UCB resources.   

Hellosign is the Google Marketplace application Berkeley Lab is using for electronic signatures.  Recently, an effort was made to understand how this technology could be used to replace the current process we use for Calnet ID requests (downloading a word doc, filling it out and signing, faxing to an IT help Desk machine).

We plan to provide an electronic signature approach starting Monday November 16. For a period of time, we will provide the fax alternative while the process is improved.

Our FAQ for Berkeley Lab Calnet users is here

If you are interested in exploring Hellosign for your own use, our faq is here

Smartsheet will be offline for 90 minutes on November 7 at 1:00pm PST (2015-11-07 21:00 UTC) for system improvements. Smartsheet status can be checked here.

Fuze (a Video Conferencing Application)  will be performing a system service maintenance on Friday November 6, 2015 between the hours of 9:45pm and 10:30pm PST.  For details of the maintenance, please refer to the following link:

This outage has been resolved.

We are experiencing an outage on,, and The service provider is in the process of restoring those sites. We will update this page when new information is available.

This outage has been resolved.

Google Drive, Docs, Slides, and Sheets are experiencing partial outages today Oct 9 2015.  There is no estimated time to recovery from Google.  You can monitor Google's Apps Status Dashboard at:


We are experiencing an outage of our leased lines to buildings 978 and 972.  Engineers are working with the vendor to diagnose the situation.  We do not have an estimated return to service at this time.

We continue to get reports of issues with the built in calendar app for iPhones:  mysterious notifications to people who are not even guests in an event, syncing issues (events on the web that may be updated or cancelled don't show up on the iPhone) are two examples.  Our advice is to use the new Google app - it works and solves many of the issues we have seen over the past several years.

Reference our original article from March of this year

You can get the new Google Calendar app for IOS (and Android devices) here.

Are you running out of space in your office, moving to a new office, or tasked with processing the records of retiring (or already retired) scientists?  As part of American Archives Month, you will learn about which files need to be kept, which can be archived, and which can be disposed of.  You'll also learn about DOE and Lab compliance.  

Join us for a workshop sponsored by the Archives and Records Office and the IT Division on Thursday, October 29, from 10:30 a.m. to noon in Building 50A-5132.  

Go here to register and select ITD0508 Archiving Files & Records.

Berkeley Lab IT's Cyber Security and Workstation Support groups recommend installing MalwareBytes Anti-Malware for Business on all Windows laptops and workstations. MalwareBytes is able to detect and remove many forms of malicious software that traditional anti-virus tools may miss. This important security tool is available for installation on all Windows systems at the Lab, free of charge, at

For more information about MalwareBytes Anti-Malware Service, visit our FAQ page.

Announcing a planned upgrade of our confluence wiki. hosts many lab websites (including Facilities, IT, Chemical Sciences, HR, etc) as well as community and project spaces.

The outage window will start at 9am on Saturday, September 5 and is expected to last 3 hours.


The conversion was made during the evening of July 14. We are now on the Windows 2008 platform

Although we have reduced the number of active eRooms to less than 15, we have to upgrade the Windows Server it depends on - due to  end of support for Windows 2003 by Microsoft.

On Wednesday July 15, eRoom will be down from 4pm  to 6pm.  eRoom functionality  will not be impacted (the vendor is not making any more improvements), but access to the system will be be unavailable  while we complete the platform upgrade.

In an effort to provide dynamic content relating to Cyber Security or IT News during the login process, we are working on a change to the Berkeley Lab Identity "LDAP" login page..  We are planning on implementing this change on the evening of Thursday, September 17.

A more streamlined page as shown in the screenshot will, on occasion, be enhanced with a news or cyber security alert that will appear at the bottom of the page.

For a look at the options we are working on, go here. (requires logging in to the Commons wiki) - then click the future login tab.

We would also like to remind you that we have a self service password recovery option (see the "Lost or forgot password" link - but you must have identified secondary contact information at least two weeks before you need to use it.  Go to to update your notification information.

A power shutdown is scheduled for this Saturday, July 11th to enable necessary maintenance on the Lab’s power distribution system. The power shutdown involves several buildings, including the 50 complex, which houses the Lab’s central IT systems.

Most IT systems will be offline from Friday, 7/10 at 5:00pm through midday on Sunday, 7/12. We expect most systems to be available by Sunday night but some systems will not return until Monday midday.

If you are in a building impacted by the outage (see below), there will be no network connectivity inside your building or access to the internet during the power outage.  In addition, you are strongly encouraged to shut down all computing equipment before the outage.  Computers and equipment are easily damaged by power outages.

Services that should be available

We expect the following systems to be AVAILABLE throughout the outage:

However, in any power outage, there is the possibility that backup power systems will not function as expected.  With the exception of www, today, newscenter, and status, it is possible that the services above may also be unavailable if backup power does not come on.  

Services Not Available

The following systems will be OFFLINE from Friday night until Sunday night (sub-bullets are examples of services, not all inclusive lists):

  • All Business Applications (Return to Service by Sunday at 5pm)

    • EHS Systems, Facilities Systems including Maximo, Financial Systems (FMS, AMS, ebuy, etc), HR Systems (HRIS, LETS, etc), Reporting Tools (Cognos), Protective Services Applications (visitorpass), etc.

  • All High Performance Computing Systems provided by IT (Return to Service by Monday at 5pm)

    • All HPC Clusters

    • Lawrencium

    • All HPC managed storage and web servers

  • All Collaboration Services except for Google Apps (Return to Service by Sunday at 5pm)

    • Windows File Storage provided by IT (synonyms: CIFS, Grouper, G Drive, etc)

    • Wiki

    • Legacy Systems: eRoom and Webspace

  • All Hosting Services provided locally by IT (Return to Service by Sunday at 5pm)

    • Systems hosted on Websnap/Plesk Infrastructure

    • Customer Virtual Machine Hosting

  • Most everything else: (Return to Service by Sunday at 5pm)

    • UCB Library Proxy Service

    • Windows Printing Services

    • Some Windows Authentication Services

    • Sophos AV updates

List of Buildings Impacted by Power Outage: 

  • 33B, 50, 50A, 50B, 50C, 50E, 50F, 54, 55, 55A, 56, 56A, 56W, 60, 63, 64, 65, 65A, 65B, 70, 70A, 71 complex, 71A, 71B, 71C, 71 Trailers, 88, 88D, 90 complex, 90 Trailers, and Blackberry Trailers

These buildings have different power outage windows on Saturday.  However, given the various dependencies and pre-outage shutdowns, customers in these buildings should assume no network connectivity from early Saturday to early Sunday, even though it is expected the outage will be shorter.

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