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In six of the seven facilities of the Molecular Foundry, scientists at benches or instruments, in lab coats or clean room suits, are hard at work creating and characterizing nanoscale materials. Sandwiched in between those laboratories, however, is a different kind of lab — one within a more traditional workspace of offices and cubicles. “Our computing is our lab space,” said David Prendergast, director of the Berkeley Lab’s Theory of Nanostructured Materials Facility located on the third floor of Foundry.  More >

Smartsheet is experiencing connectivity issues. To monitor the progress of the work click here.

The servers that run and will be inaccessible from outside the LBL network between 6:00 PM and 7:00 PM, this Thursday, January 17, 2019.

To minimize this service disruption, we recommend that you sign out of these services by 5:30 PM, since any unsaved changes made while the servers are offline will be lost.

If you have any questions or problems, please contact the IT Help Desk at or 510-486-4357.

Zoom is currently experiencing a service disruption.  For current status of the issue, please visit

An alternative to Zoom is Google Meet (, for more information and to learn more about Google Meet, visit

December 23, 2018: The work for this migration has completed. If you have any questions please contact us at

The CIFS server has reached end-of-life and to reduce the high costs associated with hardware replacement, operation, maintenance, and data backup, the IT Division is retiring the CIFS service at the end of the calendar year 2018.  User content currently stored in the CIFS server will be migrated to a new storage device. 

The migration will begin at 5:30 PM on Friday, December 21, 2018.  The work is estimated to be completed by Sunday, December 23, 2018.

IT Survey Begins

IT Division's user survey kicks off this morning. A statistically valid sample of the laboratory population has been selected by the survey firm retained by IT Division (MOR Associates) and those users received email this morning asking for them to participate in the survey.  IT wants to thank those of you selected in advance for your participation in the survey.  The survey is one of the most critical tools we have in charting our near and medium-term priorities and investments, as well our performance.  

If you have questions about the survey, please contact

The IT Identity Management services, including LDAP, Single Sign-On, and MFA services will be inaccessible on December 6, 2018 starting at 6:00 PM for up 15 minutes while LBLnet performs network infrastructure upgrades. During this period, no services that depend on Identity Management systems for authentication will be available.

Apple recently announced that there are a limited number of 13-inch MacBook Pro (non-Touch Bar) laptops from 2017 and 2018 that have defective 128GB or 256GB solid-state drives. Apple suggests that to avoid data loss, these drives be replaced as soon as possible. They have a website to determine if your laptop is affected, see 13-inch MacBook Pro (non Touch Bar) Solid-State Drive Service Program. Enter your serial number to see if the laptop requires repair.

If Apple’s website indicates that your system is affected, IT User Support recommends that you do the following:

  1. Ensure that you have a backup of your computer. We recommend using Berkeley Lab IT’s enterprise backup solution, Druva inSync, but there are other options available.
  2. Entering a help ticket by clicking here: REQUEST HELP. Berkeley Lab IT has a contract with an authorized Apple repair service. There will be no charge for the repair, but there may be some charges for the procurement and shipping.
  3. Alternatively, you can take your system to an Apple Store location to get it repaired at no cost. A Genius Bar appointment is required.
  4. If a loaner computer is needed while your laptop is being repaired, please indicate this in your help request.

Zoom has identified a vulnerability in its Zoom Meeting Client for Mac, Windows and Linux.  This vulnerability is pretty bad, we believe it’s worth you taking the time to upgrade.  The vulnerability could enable execution of unauthorized Zoom commands like spoofing chat messages, hijacking screen controls and kicking attendees off calls and locking them out of meetings.

To address this issue, Zoom has released updated Zoom Meeting Clients for Mac, Windows, Linux, iOS, and Android.  Make sure your client is one of these versions:

  • Windows: 4.1.34460.1105 or higher
  • Mac: 4.1.34475.1105 or higher
  • Linux: 2.5.146186.1130 or higher
  • IOS: 4.1.18 (4460.1105) or higher
  • Android: 4.1.34489.1105 or higher

What you should do:

Zoom users should download and install the most recent version of the Zoom Meeting Client.  The update is available here:

Why would this article be featured in IT Spotlight? The Green Gaming Project was a collaboration between Science and IT. Evan Mills and Norm Bourassa, senior scientists from the Building Technology and Urban Systems Division, worked together with a group of avid gamers from the IT Workstation Support Group to measure the energy consumption from gaming systems. This project and IT’s Jimmy Mai’s involvement were recently highlighted in Mother Jones, Video Games Consume More Electricity Than 25 Power Plants Can Produce.

The story began when Evan Mills brought in his MacBook Pro to be repaired by the IT Workstation Support Group. Evan shared his story about measuring energy consumption on his son’s gaming PC. The IT technicians, some avid gamers, engaged in the conversation and were curious about his work. One thing led to another and Mills found a group of willing participants in his project. He had IT staff designing, procuring, configuring, testing and monitoring gaming systems plus the development of server and client software to track GPU consumption since it was not available in the open market. The Workstation Support Group became the one stop shop for Mills and Bourassa and this project became the dream job for Desktop Systems Specialist Jimmy Mai, the lead tester on the project. It was a win-win for the Lab.

If you use a high-powered gaming computer or console, you might want to consult the project results to see what you can do to reduce your carbon footprint, check out

Operations computers are managed by the IT Workstation Support Group under the Operations Desktop Support (ODS) program. At this time Operations Mac users cannot install the latest macOS, Mojave. We are currently blocking this macOS until we can confirm that all standard ODS software is compatible with the upgrade. Test results indicate that all software works except for Spirion, a Personal Identifying Information (PII) removal tool. We are waiting on the vendor to release an update. Delivery date not yet published. Once a Spirion update is provided, ODS Mac users will be able to download and install Mojave.

For non-Operations users, always approach major operating system upgrades with caution. Users should always verify:

  • Hardware compatibility
  • Application compatibility
  • Backup capability

RoaringApps (, a crowd sourcing website provides information on application compatibility with operating system versions. All Mac users should ensure they have a backup of their system before doing any kind of update to minimize downtime if the upgrade fails.

If for some reason you need to help updating your Mac, REQUEST HELP.

The servers that run, and (aka are being moved and will be unavailable for use between 6:00 PM and 8:00 PM, this Thursday, November 8, 2018.

To minimize this service disruption, we recommend that you sign out of these services by 5:00 PM, since any unsaved changes made while the servers are offline will be lost.

If you have any questions or problems, please contact the IT Help Desk at or 510-486-4357.

On Oct 22, a major power disruption to the 50 Complex required shutdown of all institutional business and science systems.

Power is still out to Building 50.

Lab Business Systems are restored to service, but may be shut down again since they are operating on temporary cooling.

Science systems are dependent on full restoration of power to Building 50.

View for the most up to date information.

This year a pilot program between IT and Berkeley Lab Property Management used BigFix in the Lab’s Wall-to-Wall inventory campaign to certify the existence of a DOE tagged asset. Any DOE-barcoded system running BigFix and present on the LBL network can be automatically verified for inventory purposes, without the barcode being scanned. This saves property reps and staff time normally spent digging through closets and desk drawers for missing laptops. There are currently over 3500 DOE assets accounted for in BigFix. Manual scanning of barcodes has become a thing of the past.

During the pilot it was discovered that there are many systems in BigFix whose serial numbers do not match any records in Sunflower. Some of these were the result of data entry errors, but there are still some computers that have serial numbers which are unable to reconcile with Sunflower. As a result, Berkeley Lab IT will begin an on-going campaign to request help from users to tag their systems by providing the DOE number.

Users logged into affected computers will see one of the following windows:



Windows View

Mac View


Does the computer have a DOE number?

Specify Yes or No

If "Yes", go to Step 2.

If "No", We Thank You!

If "Cancel", window closes.


Enter the DOE number and verify before clicking “Submit” or “OK”


We Thank You!

Click "OK"

For further information on BigFix, see We encourage you to install BigFix on your computer systems and the software is available from

If you need help installing BigFix, enter a help ticket by clicking on the Request Help link below.


Additional Help Resources

ALICE (A Large Ion Collider Experiment) is a detector in the Large Hadron Collider (LHC) ring designed to investigate quark-gluon plasma, the primitive matter that filled the early universe. Berkeley Lab’s Nuclear Science Division, in partnership with IT’s Scientific Computing Group, has recently established a new site on the Worldwide LHC Computing Grid to provide a significant amount of ALICE computing and data storage. More>

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