A letter/email indicating either Division Director or designee approval of partial reimbursement (50%), or Division Director or designee and CIO approval of an exception (100%) must be on file with NTD before reimbursement can proceed. The letter/email shall include the following information:
Service type (DSL or Cable)
% of reimbursement (50% or 100%)
Division name (ex. ITSD, MS, EH&S, etc.) that is authorizing the service and reimbursement.
Send letter to High Speed Data Access, MS 50E0101 or email TSC@lbl.gov.
To order DSL service from SBC (New and Existing Users):
Please go to http://www02.sbc.com/DSL_new/content_new/1,,18,00.html?pl_code=MSBC245C8952P192180B0S0. This site will give you easy to follow step-by-step instructions. You will be asked for your telephone number. Your will be offered two different options for installation; self-install or Technician install. Here is a brief description of the options;
- Self-install: SBC will activate the DSL on your residential line and send you a self-install kit with step-by-step instructions and software. The DSL will only work on the jack that your residential line is currently on. This type of install is free.
- Technician install: SBC will install everything from the line to your computer. If necessary, the technician will install a new jack. A technician install is $200 and will require an adult to be present to allow access.
To order high speed access from Comcast Cable:
- Please go to http://comcast.com/ for step-by-step instructions. You will be asked if you are an existing customer. If you currently have Comcast Cable as your TV cable provider, mark yes.
Self-install (this is not available in all areas): Comcast will activate your cable outlet to allow internet access. You will be sent an instruction kit which will include; step-by-step instructions, software and cable. If applicable, you will be responsible for labor costs associated with relocating jacks and any additional cable. The self-installation is free of charge.
- Premium install: Comcast will provide a technician to install a cable jack and necessary cable. The technician will insure that your service is up and running properly. The cost of this service is $99 for one computer. For two or more it is $150 and up. These prices may vary depending on your location of residence. Please note: LBNL will only reimburse (50% or 100%) for one computer, unless more than one employee resides in residence.