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AV Hours: Regular hours are 8:00 a.m. to 4:30 p.m., Monday-Friday. Any labor performed outside these hours will incur overtime charges ($150/hour). AV services are recharged based on a flat rate of $100/hr, including staffing for live streaming events (Zoom webinars).
- AV technician present at your event for setup/breakdown is a minimum charge of one hour
- For virtual events, AV technicians can join 30 minutes early and remain connected for the first 30 minutes (upon request)
- Note: AV cannot remain connected for the duration of Zoom meetings and/or Zoom webinars, due to staff limitations
- The Help Desk is available during business hours, should unforeseen issues arise (510) 486-4357 or firstname.lastname@example.org
- Rush Charge: AV requests made with less than 48 business hours advance notice will be billed at double time. Full staffing requests made with less than a 2 week advance notice will be billed at double time
- Note: We may not be able to support emergency requests due to existing staff commitments
- Weekend Charge: Minimum labor charge for weekend days is 4 hours (and depends upon staff availability)
- Damaged Property: Requesters take full responsibility to replace equipment/property that is damaged/lost/stolen during the rental use.
- Requests for remote AV support for Zoom Webinars can be made using the AV Request Form