[Completed] Saturday, September 12, 2020 - Multi Factor Authentication Upgrade

On Saturday, September 12, 2020, between 10 PM and 12 AM Sunday, IT will be performing an upgrade of the servers that handle Multi Factor Authentication (MFA) for the Lab.  

While we expect limited to no interruption to the MFA service during this period, there is a potential for outages lasting as long as 30 minutes.  If such an outage occurs, it may impact logging into services that require MFA, including the Lab's Web single sign-on service at login.lbl.gov, FMS, and IT's HPC clusters.  

During the upgrade period, users will not be able to create or modify existing tokens.  Should you use a Yubikey during this period to login and later experience problems, we recommend that you login to the MFA Management application at https://identity.lbl.gov/mfa and resync the affected token. 

If you experience any other issues with your MFA tokens or Yubikey, please contact the IT Help Desk at help@lbl.gov.

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