Apple recently announced a safety recall for a limited number of older generation 15-inch MacBook Pro units. The battery may overheat and pose a fire safety risk. Affected units were sold primarily between September 2015 and February 2017 and product eligibility is determined by the product serial number.
To confirm your computer qualifies for the recall:
Obtain the serial number of your Mac by navigating to the Apple menu > About This Mac -> More Info. The serial number is stated in that window
Enter the serial number on Apple’s recall website, see https://support.apple.com/15-inch-macbook-pro-battery-recall
If your MacBook Pro qualifies for the recall, you can contact Apple to initiate the repair. Berkeley Lab IT can also facilitate repair through our Apple repair vendor, and can:
Advise and/or perform backup of data prior to repair
Detag, hold and re-tag DOE numbers for off-site computer repairs (property management requirement)
Coordinate repair with Apple certified repair vendor
Provide a loaner computer while repair is being performed
There is no cost for the repair, but standard rates apply for IT labor.
Lastly, always remember to backup your data prior to any repairs. Berkeley Lab IT offers Druva inSync as a cloud-based subscription service for unlimited cloud-based backups for workstations.
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