Apple recently announced a safety recall for a limited number of older generation 15-inch MacBook Pro units. The battery may overheat and pose a fire safety risk. Affected units were sold primarily between September 2015 and February 2017 and product eligibility is determined by the product serial number.
To confirm your computer qualifies for the recall:
Obtain the serial number of your Mac by navigating to the Apple menu > About This Mac -> More Info. The serial number is stated in that window
Enter the serial number on Apple’s recall website, see https://support.apple.com/15-inch-macbook-pro-battery-recall
If your MacBook Pro qualifies for the recall, you can contact Apple to initiate the repair. Berkeley Lab IT can also facilitate repair through our Apple repair vendor, and can:
Advise and/or perform backup of data prior to repair
Detag, hold and re-tag DOE numbers for off-site computer repairs (property management requirement)
Coordinate repair with Apple certified repair vendor
Provide a loaner computer while repair is being performed
There is no cost for the repair, but standard rates apply for IT labor.
Lastly, always remember to backup your data prior to any repairs. Berkeley Lab IT offers Druva inSync as a cloud-based subscription service for unlimited cloud-based backups for workstations.
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On January 14, 2020, Microsoft will stop releasing updates and critical security patches for Windows 7, leaving them unable to be secured and putting your personal data and the Lab at risk. Due to this, Windows 7 computer must be updated to Windows 10.
What should I do?
In most cases, upgrading your system to Windows 10 is straightforward, and may not even require you to buy a new Windows license. Options and instructions for upgrading your system are available at Windows 7 End of Life.
Can IT help me with my upgrade?
Yes, IT can upgrade your system for you. The cost to perform a Windows 10 upgrade is $250 (additional license costs may apply). To get started, email [email protected].
What if my system is too old to run Windows 10?
IT can help you get a new or used computer. Visit go.lbl.gov/get-a-computer to browse our standard models, and to submit an order. The cost to deploy a workstation is $250.
What if I need my system to keep running Windows 7?
Many computers run equipment or software that is not compatible with Windows 10, and which cannot be replaced or upgraded. Please report such systems to IT by submitting a Windows 7 Exception Request.
What will happen if I don’t upgrade my system?
If and when a critical vulnerability is exposed in Windows 7, LBL IT will block all Windows 7 systems from the network. The most recent vulnerability of this type was discovered in May 2019; fortunately Microsoft had not yet ended support for Windows 7.
Area code 341 is being added to the 510 area code region. As a result, a new calling procedure will be required.
Beginning June 22nd, all calls made to the 510 and 341 area codes must include 1 + area code + 7-digit telephone number.
What will you need to do to prepare?
Update any pre-programmed 7-digit phone numbers on your desk phone (call forwarding, auto dials, abbreviated dials), fax machines, modems, alarm monitoring or security systems as well as your mobile device contacts to include the area code. Also, remember to update any text or email alert services.
Calls to 911 will be unaffected.
Contact Telephone Services at [email protected] or x7997 with questions.
More about the 341 overlay is available at Wikipedia or the Mercury News
Google is experiencing issues with Google Calendar. Users receive message Not Found Error 404 when trying to open Google Calendar.
For more information and for status updates, visit:
Google is experiencing issues with Google Suite (Gmail, Calendar, etc.) and Google’s Cloud Services.
For more information and for status updates, visit:
GSuite: https://www.google.com/appsstatus
GCP: https://status.cloud.google.com/
