Operations Customers:

As you may know, occupants of building 46 are being relocated due to the slide above McMillan road.  Workstation Support (MPSG) and the IT Helpdesk were both located in Building 46.     We wanted to alert you to possible interruptions to service as a result of this relocation.

First, the IT Helpdesk has completed its move to a new facility.  We do not anticipate any interruption of service for the helpdesk.

For workstation support, which is a larger and more complex move, we expect that responses to trouble tickets will be impacted over the next two weeks.   We will make every effort to respond to high priority tickets, but please be judicious in marking a ticket “high priority.”  Normal priority tickets may be delayed until the relocation is complete (approximately 2 weeks).   In addition, computer installs and other maintenance will be rescheduled until after the move.  If you have a scheduled install you will receive separate notification about rescheduling.

Thank you for your patience during this process.   If you have any questions or concerns, please contact us at [email protected]


Additional information about the 46 relocation and the hillside is available here:  http://today.lbl.gov/14973/


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