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Overview
You may have received an email like the one below stating a "Recent Update to your Discovery Benefits Account":
WEX/Discovery Benefits is the Lab/UC administrator for services like the Flexible Spending Account (FSA), COBRA, and the Adoption Assistance Plan.
This message was sent due to an error in data processing, and UC is working with WEX/Discovery Benefits to correct it. UC employee data has not been compromised. Please see the UC article for details and updates.
Frequently Asked Questions
- Where can I get more information about this?
- UC has posted information on the UCnet News Site:
https://ucnet.universityofcalifornia.edu/news/2021/09/email-notices-from-wex-health-to-uc-employees.html
- UC has posted information on the UCnet News Site:
- I don't have an FSA, COBRA, or Adoption Assistance Plan, why would I be notified about an account?
- Our understanding is that UC sends information to WEX/Discovery Benefits about all eligible staff/employees, even if you haven't yet created an account.
- Our understanding is that UC sends information to WEX/Discovery Benefits about all eligible staff/employees, even if you haven't yet created an account.
- Is this message legitimate?
- UC and WEX/Discovery Benefits have confirmed the message is legitimate but was sent in error, no compromise or breach has occurred and this is not a phishing email.
- UC and WEX/Discovery Benefits have confirmed the message is legitimate but was sent in error, no compromise or breach has occurred and this is not a phishing email.
- I called the number, they asked for the last 4 of my Social Security Number (SSN), and I gave it to them, now what?
- The phone number is legitimate, and we do not believe any harm will come from providing them the last 4 of your SSN.
- The phone number is legitimate, and we do not believe any harm will come from providing them the last 4 of your SSN.
- I haven't received a follow-up email from WEX/Discovery Benefits yet saying they corrected my info.
- The Berkeley Lab Cyber Security group has temporarily blocked emails with the subject "Recent Update to your Discovery Benefits Account" sent from "@bulk.lh1ondemand.com" to reduce noise and confusion from this. Depending on how UC, WEX/Discovery Benefits choose to notify you after the issue has been corrected, you may or may not receive a follow-up email. We will remove this filter once this issue has been corrected so you'll receive future notifications of changes to your WEX/Discovery Benefits account.
Please use http://go.lbl.gov/wex to reference this page.
